technical information development and design
Hello! My name is Jennifer (aka jjb). I work as an information developer and optimization specialist for cloud-based knowledge management systems, focusing on educational and technical content, training, agile project management, and business process improvement.
I’m an islander, and live on a small and beautiful island in the Pacific waters called Alameda, CA. In my spare time, I enjoy volunteering with local and global organizations for environmental and humanitarian causes.
My expertise is in producing content and streamlining knowledge management systems for developers, administrators, and end users of cloud-based services and applications. I believe in developing information, processes, and systems so that the user experience is as straightforward and simple as possible. For my technical communication and UX/UI examples, see the Technical Content section.
I hold a BA in Environmental Science from Mills College in Oakland, CA. This program of study deepened my understanding of environmental issues and expanded my information development skills with science writing and scientific writing. See the Science Content section for papers I wrote for various classes required by the degree program.
Besides developing content solutions, I enjoy sharing knowledge by participating in collaborative authoring projects and giving presentations to domestic and international audiences. You can review my published articles in the Publications section and my training videos and slide decks in the Presentations section.
I specialize in leading projects that improve the development and delivery of educational and technical content, and enjoy building comprehensive and collaborative systems that help all users. Much of my background includes helping organizations transform their knowledge management systems and practices during times of major organizational change. For more information, see the Résumé section.